Refund policy

For all cancellable goods you have 14 days of receiving your goods to notify the Lesser-Spotted team if you want to cancel the order or exchange the item. The cancellation period will expire 28 days from the day on which you receive the goods. This only applies to cancellable goods. All goods are cancellable unless made to order or personalised.

What to do if you want to cancel and receive a refund:

1. Contact the Lesser-Spotted team to let them know that you wish to cancel your order, or return or exchange a product by email to info@lesser-spotted.co.uk or telephone on +44 (0) 1283 319003. We will then advise the return address- please do not send back to the business address shown on the site.
2. If already received, package the item and send it back to the advised address within 14 days of letting us know that you want to cancel your order and return the product. We are happy to oversee the return, the charge for which will be the same cost as the delivery to you. This varies for each product.
3. We will process the refund directly to your bank account, in no more than

   a.14 days after the day the product is received; or

   b. if earlier, 14 days after the date you provide evidence that you have returned the product; or

   c. if there were no goods supplied, 14 days after the day on which you informed us (via Step 1 above) about your decision to cancel your order.

Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to.

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it.

Gift Vouchers

Gift vouchers are fully refundable within seven business days of purchase.

What you can’t send back

Unfortunately, some items are non-cancellable and non-refundable:

Anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to a bespoke element. To avoid disappointment, please check with the Lesser Spotted team whether an item is cancellable or non-cancellable before ordering either by email or telephone.